Support

Lost your license? It's still yours.

Enter the email address you bought with and we'll re-send your key to that address — always to that address, never anywhere else.

Good to know

  • The key is re-sent to the purchase address only; it never appears on this page.
  • If nothing arrives within a few minutes, check spam, then make sure you used the address from your Paddle receipt.
  • Requests are rate-limited; a couple of attempts per hour is the ceiling.
  • If the purchase on that address was refunded, there is no license to re-send — you'll get an email saying so, with a link to buy again. The same address is fine to use.
  • Need to change the email on a license, or recover one for a colleague who left? Write to [email protected].